Forgotten Password

The CDR has a facility to reset a password.   A password may also be reset by contacting the Help Desk.

Process

1. Click on LOGIN to access the User Account screen.
   
   
2. From the CDR Application Login screen, click the Forgot Your Password? button.
   
   
3. Enter the User Name and Email Address that were supplied when the account was created or when the account information was last updated. Select the Reset Password tab at the top of the screen. Clicking Go To Login returns to the CDR Application Login screen and is used if the user no longer desires to reset the password.
   
   
4. The CDR will display an onscreen message that an e-mail notification will be sent to the user with instructions for continuing the process and a Personal Identification Number (PIN) that is needed for the next step.   The user should logoff the system and wait for the e-mail message.
   
   A password reset notification will be sent to the email address saved in your user profile. The notification will contain a PIN and instructions to Logon to the CDR website.
   
   
5. Once the e-mail notification is received, the user should copy (CTRL C) the PIN and click on the url link to return to the CDR.
   
   
6. The CDR will display the User Name and the user’s Secret Question.   The user will:
• Enter the answer to the secret question (case sensitive)
• Paste (CTRL V) or enter the PIN
• Click on the Reset Password tab
  
  
7. The CDR will display a new password that must be changed when used when logging in.   The on screen message is as follows:
   
   Your new Password is XXXXXXX
   You will be required to change your password when you log on. Please remember your new password and Click on the Log In button to access the CDR.
   
   Select the Go To Login tab
   
   
8. The CDR Change Password screen is displayed.   Refer to the password instructions provided on the page for guidance creating an acceptable password.
   Current Password             Enter the CDR provided password
   New Password                   Enter a new password that follows the rules above
   Confirm Password             Reenter the new password
   
   Select the Change Password tab
   
   
9. The CDR will display a message that the Password has been changed.   Click on Go To Login tab at the top on the screen to log into the CDR.   Use the User Name and new password to login to the CDR.

Account Deactivated

Accounts will be deactivated after five failed login attempts. Accounts will also be deactivated if they are not used for extended periods. If your account becomes deactivated, it will need to be reactivated by your DSA.

Changing My Profile

The user’s Name, Address, Phone Number, Fax Number, E-Mail Address, and Secret Question/Answer information may be changed by the user at any time after they have successfully logged in to the CDR.  

Select My Account at the top right of the screen.   Select My Profile to display the user account information.   Update any fields that are displayed.   User Name, Organization and Roles may not be updated here.

Changing My Password

The user’s password may be changed by the user at anytime after they have successfully logged in to the CDR.

Select My Account at the top right of the screen.   Select Change Password to display the change screen.   The length of the password is based on whether the user is a DSA.   The minimum length of the password requirement will be displayed on this screen.  

The user enters the Current Password, a New Password and Confirm Password.   When finished, select the Change Password tab at the top of the screen.   The new password will be required for the next login to the CDR.