o
What is the Uniform Bank Performance Report (UBPR)?
o
Who is the target audience for the UBPR?
o
Is there a User's Guide for the UBPR?
o
How do I access the UBPR or ESR Interactive User's Guide?
o
Why can't I see the UBPR report which I selected from the Reports menu?
o
What is the source of UBPR data?
o
What kinds of data appear in the UBPR?
o
Is a UBPR computed for all banks?
o
Is a UBPR computed for holding companies?
o
What is the earliest UBPR data that is available?
o
I can't find the UBPR for my bank.
o
My bank may have merged - how can I find the successor bank?
o
Where is the regulatory or supervisory rating for a bank?
o
Is bulk UBPR data or data for all banks available as a dataset?
o
Why did UBPR data change from the last time a UBPR was printed?
o
What impact does a merger have on UBPR data?
o
How frequently is UBPR data updated?
o
When will UBPR data for the most recent quarter become available?
o
When will UBPR Peer Group data, Peer Group distribution, and State Average Reports for the most recent quarter become available?
o
How are Peer Groups defined?
o
Why did UBPR Peer Group data change from the last time a UBPR was
printed?
o
Why was my bank assigned to another peer group?
o
What are trust peer groups?
o
Why does peer group average data not add up?
o
What is the PCT column?
o
What is the PG column?
o
How is a specific ratio computed?
o
What is the tax equivalent adjustment and how is it computed?
o
I am having trouble computing a yield, rate or other earnings related ratio.
o
Where are the regulatory capital ratios used by banking supervisors?
o
What impact does a merger have on UBPR data?
o
How Many Reports that Use UBPR Data are Available?
o
Executive Summary Report
o
List of Banks in Peer Group Report
o
Peer Group Average Report
o
Peer Group Average Distribution Report
o
State Average Report
o
State Average Distribution Report
o
Custom Peer Group Bank Report
o
Bank XBRL Instance Document
General
-
What is the
Uniform Bank Performance Report?
The UBPR is a multi-page financial analysis of a commercial bank or savings bank that
files the Consolidated Reports of Condition and Income (Call Report). The
UBPR is organized by subject, e.g., earnings, balance sheet, asset
quality, liquidity, and capital. Each report contains data for five
separate periods of time derived from data reported in the quarterly Call Report
filed by banks. Refer to the table of contents at the front of the UBPR
for an individual bank for more information. The UBPR compares the
performance of a given bank both against itself over time and against the
performance of a group of peer banks. Peer group average and percentile
ranking data provide benchmarks to measure bank performance. A UBPR may be
viewed online, printed, or exported to a delimited file for further use in
Excel. Additionally, the UBPR may be exported to an eXtensible Business Reporting Language
(XBRL) file for use in XBRL enabled tools.
Return to top.
-
Who is the target audience for the UBPR?
The principal
target audience for the UBPR is federal and state banking supervisors and
the banks they supervise. To fully use the information contained in the
UBPR, users should be familiar with the Reports of Condition and Income
(Call Report) and have an understanding of financial analysis.
Return to top.
-
Is there a User's Guide for the UBPR?
Yes, the UBPR User's Guide is available
in PDF format on the Public Data Distribution (PDD) website at this link: UBPR User's Guide.
Additionally, while viewing the UBPR online, the calculation methodology for a UBPR ratio is accessible in the UBPR Interactive User's Guide by
clicking on the UBPR ratio name in a UBPR for an individual institution.
Return to top.
-
How do I access the UBPR or ESR Interactive User's Guide?
An interactive user's guide is available when viewing a Uniform Bank Performance Report (UBPR) or Executive Summary Report (ESR) report online. The interactive user's guide enables users to drill-down through the formulas for more information on how the UBPR line items are derived.
To access the UBPR Interactive Online User's Guide:
- Access https://cdr.ffiec.gov/public/ManageFacsimiles.aspx
- Select Uniform Bank Performance Report (UBPR) (or Executive Summary Report) from the Reports drop-down list.
- Enter a unique identifier and click Generate, or enter some search criteria and select the bank name link the search results list.
- Select the desired report format information, then click the Generate Report button. The report opens in a new window.
- Select the desired UBPR page.
- Select the line item name link. The Interactive User's Guide display in a new window, and displays the line item's concept name, description, formula and other information. Concepts referenced in the formula are listed on the left.
- Click any of the concepts on the left to drill through to that concept to see its information.
-
Why can't I see the UBPR report which I selected from the Reports menu?
Some
of the UBPR reports from the CDR public website display in a new browser
window. However, when the user selects one of these reports, pop-up
blocker software may prevent the report from displaying. Changing your
browser to allow UBPR reports to appear within the CDR public website
should resolve this issue. Since there are different kinds of pop-up
blockers, please visit the respective pop-up vendor websites to get more
information on how to configure your browser.
Return to top.
UBPR Data
-
What is the source of UBPR data?
Virtually all of the dollar values,
ratios, peer group averages and percentile rankings within the UBPR are
computed from financial data reported on the quarterly Call Report. A minor amount of structural or
non-financial data comes from the banking agencies, including the number
of branches and Metropolitan Statistical Area (MSA) codes used in UBPR ratios and peer group analysis.
Return to top.
-
What kinds of data appear in the UBPR?
There are five principal types of financial data contained in the UBPR.
1. Dollar data for individual banks appears
on most pages and is derived from the Call Report and the Summary of Deposits.
All dollar data is displayed in thousands, consistent with the standard used in
the Call Report. Income and expense data that appears in the UBPR is generally
year-to-date; however, quarterly income information is available on Page 2A and Page 12.
Balance sheet data displayed in the UBPR is usually a spot or
end-of-period value.
2. Ratio data appears on many pages. Some
ratios are quite complex and involve several levels of computation. Ratios are
displayed in percent format to two decimals of precision.
3. Peer group average data is computed for
many ratios. An average of a given ratio for all banks within the peer group is
presented as a benchmark.
4. Percentile rankings are computed for most
ratios contained in the UBPR. It is a value from 0 to 99 and reflects the
percentile or percentage position of a given bank relative to other peer banks
for a specific ratio.
5. Some structural or demographic information
is displayed, including identifying information such as RSSD ID number,
Certificate Number, street address and holding company information.
Return to top.
-
Is a UBPR computed for all banks?
The UBPR is computed for all
institutions that file a Call Report. Due to data
incompatibility, the UBPR was previously not computed for savings banks
supervised by the Office of Thrift Supervision (OTS). However, with the
implementation of the Dodd Frank Act and sunset of the OTS on July 21,
2011, all thrifts are required to submit Call Reports instead of Thrift
Financial Reports effective March 2012, and UBPRs are available for these
institutions beginning at that time.
Return to top.
-
Is a UBPR computed for holding companies?
No. The Board of
Governors of the Federal Reserve provides a similar report called the Bank
Holding Company Performance Report for holding companies. That report is
computed from data reported by bank holding companies and
is available through the National Information Center link on www.ffiec.gov or at
https://www.ffiec.gov/NPW
Return to top.
-
What is the earliest UBPR data that is available?
The earliest
UBPR data available in the CDR is December 2002. If a bank converted from
an OTS savings to a commercial bank charter, then UBPR data is available
from the date of the conversion forward, and available for all thrifts from March 2012 forward.
Return to top.
-
I can't find the UBPR for my bank.
Because the UBPR is computed only for
FDIC insured institutions that file a Call Report. UBPRs are not generated
for institutions that have been acquired
by or merged into another financial institution. The FDIC website (BankFind Suite: Find Institutions by Name & Location)
can be useful in determining why a UBPR is not generated for a specific
financial institution.
Return to top.
Return to top.
-
Where is the regulatory or supervisory rating for a bank?
The UBPR
does not present the supervisory rating of a bank because that information
is confidential.
Return to top.
-
Is bulk UBPR data or data for all banks available as a dataset?
The CDR Public Data Distribution (PDD) site (https://cdr.ffiec.gov/public/)
provides bulk UBPR data in delimited and XBRL datasets at no charge.
Return to top.
-
Why did UBPR data change from the last time a UBPR was printed?
UBPR
data is refreshed at least weekly to reflect changes in the underlying
Call Report data filed by banks. This is the most common reason for bank
level UBPR data to change. Additionally, the formulas that are used to
compute UBPR data may have changed, so please see the UBPR website at www.ffiec.gov for recent changes in UBPR
formulas.
Return to top.
-
What impact does a merger have on UBPR data?
A significant
merger is defined as one that results in asset growth of 25% or greater.
When a significant merger occurs, all earnings and profitability ratios
are adjusted to exclude balances prior to the merger date from any
averages.
Return to top.
UBPR Data Availability
-
How frequently is UBPR data updated?
UBPR data for the most recent
quarter is updated daily and for the five most recent consecutive quarters
once a week. This schedule allows amendments to Call Report data in prior
quarters to be reflected in the UBPR within a week or less. Typically, the
UBPR data is refreshed for all quarters at least annually.
Return to top.
-
When will UBPR data for the most recent quarter become available?
UBPR
data for an individual bank is computed shortly after the Call Report is
received and is generally made available to the public the next day. UBPR
data is made available once the underlying Call Report data has passed
validation at the CDR. If the Call Report has been filed and the UBPR data
is missing, bankers should contact their assigned CDR Call Report analyst
to resolve any outstanding Call Report questions.
Return to top.
-
When will UBPR Peer Group data for the most recent quarter become available?
To ensure validity, peer group average and percentile ranking data found in
the individual bank UBPR will be published after most banks assigned to a
specific peer group have filed their Call Reports. Peer Group data generally is
published 30 to 35 days after quarter end. Note Peer Group Average, Peer Group Average Distribution,
State Average, and State Average Distribution reports generally are made available 45 days after quarter end.
Return to top.
Peer Group Data
-
How are Peer Groups defined?
Banks are placed into one of six broad categories defined
by line of business. Specific peer groups are also defined within many of those
six broad categories. See the online Users Guide at UBPR User's Guide
for additional details.
1. Commercial Banks - banks not in one of the subsequent
specialty peer groups are considered commercial banks. These peer groups are
defined by a combination of asset size, number of branches and location in a
Metropolitan Statistical Area. Most banks fall within this grouping.
2. Savings Banks - FDIC insured and supervised savings
banks are in one of four peer groups defined by asset size within this special
line of business category.
3. Credit Card Specialty Banks - Insured commercial banks
whose lending activities are focused on credit cards are in one of three peer
groups within this special line of business peer group.
4. De Novo Banks - Newly chartered insured commercial
banks are placed into a peer group defined by the year of opening. Banks remain
in the de novo peer group for 5 years after which they are moved to another
peer group.
5. Bankers Banks - Insured commercial banks that are
chartered as banker's banks are placed in a single special line of business
peer group.
6. Fiduciary Banks - Banks chartered to carry on the
trust business typically have minimal loan and deposit activity.
Return to top.
-
Why did UBPR Peer Group data change from the last time a UBPR was printed?
UBPR
data is processed nightly to derive peer group averages and
percentile rankings, which is the most common reason for change.
Additionally, the formulas that are used to compute UBPR data may have
changed. Finally, peer group definitions themselves may have changed,
although this is the least frequent cause for peer group data to change.
Return to top.
-
Why was my bank assigned to another peer group?
There can be
many reasons for a bank to change peer groups. Compare the old and new
peer groups as defined in the UBPR Users Guide at UBPR User's Guide and determine which
component changed. Many times commercial banks will change peer group
because of asset growth, addition of new branches or a county-based
Metropolitan Statistical Area (MSA) code redefinition. The Federal Reserve Board
is the source for structural information about the bank,
including the number of branches and MSA codes. If you have questions about the branch count or MSA
data used in the UBPR please contact your local Federal Reserve Bank.
Return to top.
-
What are trust peer groups?
Trust peer groups are a supplemental set
of 5 peer groups defined by the volume of fiduciary business. Membership
in a trust peer group is independent of membership in one of the other
broad peer groups used in the remainder of the UBPR. See the online Users
Guide at UBPR User's Guide
for details.
Return to top.
-
Why does peer group average data not add up?
The average for
a ratio is the trimmed average of the ratios for the banks within the peer
group. However, the population of banks included in the average for each
ratio is trimmed to eliminate outliers above the 95th and below the 5th
percentile. Because different banks may be trimmed from different ratios
it is not possible for a column of averaged ratios to add up.
Return to top.
-
What is the PCT column?
Data under the PCT column represents the percentile
ranking or percentage position of a bank relative to others within the
peer group for a specific ratio. Thus, if a bank is at the 75th
percentile, then 75% of the banks have a value for that number that is
lower while 25% have a number that is higher.
Return to top.
-
What is the PG column?
The number in the PG column identifies which peer
group a given bank was assigned to. Data under the PG column represents
the average of a ratio for banks within a specific peer group. Note that
values for the banks are simply summed and divided by the number of banks
after the population of banks included in the average for each ratio is
trimmed to eliminate outliers above the 95th and below the 5th percentile.
Return to top.
Ratios
-
How is a specific ratio computed?
Refer to the online UBPR Users
Guide at UBPR User's Guide
for details.
Return to top.
-
What is the tax equivalent adjustment and how is it computed?
The tax
equivalent adjustment is designed to gross up tax exempt income to an
equivalent amount if it were taxable. The UBPR system uses the following
pieces of data from the Call Report to estimate the tax benefit: Tax
exempt income, interest expense to carry tax exempt securities and pre-tax
net operating income. The amount of tax benefit is determined using
federal income tax tables and is limited by the lesser of amount of
estimated taxable income or tax exempt income. The UBPR Users Guide on UBPR User's Guide
has a multi-page worksheet for re-computing the tax benefit.
Return to top.
-
I am having trouble computing a yield, rate or other earnings related ratio.
Earnings related ratios are all computed in the following
manner: Income or Expense is first annualized then divided by an average of the
asset or liability. The following rules apply:
1. Income or expense is annualized by multiplying by 4,
2, 1.33 or 1 depending on the quarter (first, second, third or fourth).
2. If the bank is a de novo bank in the first year of
operations or reports a pushdown transaction, then the annualization is
adjusted to count the actual number of days. The revised annualization factor
is: 365 (366) / number of days.
3. The average asset or liability is always based on a
year-to-date average and uses the best average possible. Thus, if the data is
in the Call Report Schedule RC-K, that data is used. Otherwise, spot balances
from other schedules are averaged.
4. If the bank was involved in a significant merger
(asset growth > 25%), then only assets or liabilities from the date of the
merger forward are used.
Return to top.
-
Where are the regulatory capital ratios used by banking supervisors?
Regulatory capital ratios can be found on the Capital Analysis pages of the UBPR or in the bank's Call Report Schedule RC-R.
Return to top.
-
What impact does a merger have on UBPR data?
A significant merger is defined
as one that results in asset growth of 25% or greater. When a significant
merger occurs, all earnings and profitability ratios are adjusted to exclude
balances prior to the merger date from any averages.
Return to top.
All UBPR Reports
There are nine reports:
- Executive Summary Report
- Uniform Bank Performance Report (UBPR)
- Custom Peer Group Bank Report
- Peer Group Average Report
- Peer Group Average Distribution Report
- State Average Report
- State Average Distribution Report
- List of Banks in Peer Group Report
- Bank XBRL Instance Document
Return to top.
-
Executive Summary Report -
The report introduced in December 2019 is intended for Bank
Executives and Board Members to easily see the trend of an institution's key ratios.
Return to top.
-
List of Banks in
Peer Group Report -
The report provides a list of all banks
within a given peer group. The report can be used for several purposes
including identification of other local or regional banks for further
comparison and possible inclusion in a Custom Peer report. The report
displays several useful fields including FDIC Certificate Number, name,
location and basic financial data.
Return to top.
-
Peer Group Average Report -
The peer group average report provides peer group
average data in UBPR report format for all peer groups. Because this
report displays industry-wide statistics for a variety of peer groups it
may be used to perform macro analysis of banking performance. Various
reports include several high-level slices of UBPR data including all
banks, all commercial banks and all savings banks. Performance of various
peer groups may be compared. Bankers may use this report to get an
advanced look at a peer group in which their bank may be classified.
Return to top.
-
Peer Group Average Distribution Report -
The peer group average distribution report provides
a view of the range of values that underlie peer group average data. The
report is organized in UBPR report format for all peer groups. However,
data is presented for only one quarter. The values of selected percentiles
from 0 to 99 present the distribution of values that make up the peer
group average that is displayed to the far right. This report is
particularly useful for bankers and bank supervisors who want to get
behind the averages and have a better sense for how widely bank
performance can vary.
Return to top.
-
State Average Report
- The state average report provides UBPR data
averaged for each state in UBPR report format. Only selected UBPR ratios
are presented on a single page for each state. Note that a separate report
is generated for each class of peer group (e.g., commercial banks, savings
banks, credit card specialty banks, etc.). This data provides another view
of banking industry performance on a state-wide rather than national
basis. Average performance of banks within various state groups may be
compared. State Average Reports are available within the UBPR Report
facsimile page. To generate the State Average Report, click the State
Average link located within the Table of Contents on the right column of
the cover page (see image below).
Return to top.
-
State Average Distribution Report
- The state average distribution report
provides a view of the range of values that underlie state average data.
The report is organized in UBPR report format for all states. However, data
is presented for only one quarter. The values of selected percentiles from
0 to 99 present the distribution of values that make up the state average.
The resulting average for each ratio is also displayed to the far right.
This report is particularly useful for bankers and bank supervisors who
want to get behind the averages and have a better sense of how widely
bank performance can vary.
Return to top.
-
Custom Peer Group Bank Report
- The custom peer report allows a UBPR
to be computed for any bank that includes peer group statistics based on a
user-defined peer group of banks. This report would be useful for bankers and
bank supervisors who would like to supplement standard peer group
statistics with data based on a more narrowly defined group of banks.
Examples could include banks within an MSA or banks within a state that
are subchapter S banks, etc. A built-in search engine allows banks to be
identified by a variety of criteria including location, asset size,
subchapter S status, etc. Note that because of system resource
limitations, a maximum of 2000 banks may be included in a custom peer
group.
Return to top.
-
Bank XBRL Instance Document -
This report contains bank and peer
membership data for one financial institution in the eXtensible Business
Reporting Language (XBRL). It may include one to eight periods of data for
a single financial institution.
Return to top.
Call Report FAQs:
- What type of information is available on this site?
- How can I obtain further help with use of this site?
- How can I download an individual schedule (or a few schedules) of a Call Report?
- Why are data values that are usually expressed as percentages presented as decimal fractions?
- On the Search page, what is a Unique Identifier?
- Why do the facsimile reports not have convenient page breaks and other display related features of the former Call site?
- How can I obtain Call data for periods prior to 2001?
- Where are the Call Report Instructions and blank forms located?
- How do I search for the Bank of the Federated States of Micronesia?
- In the bulk data download files, why are some of the data fields "blank"?
- How can I print the full text of this FAQ page and other pages without the text being truncated on the printed page?
- What is the FFIEC 051 Form?
1. What type of information is available on this site?
For
an overview, see
About the FFIEC CDR Public
Data Distribution website and its data.
Return to top.
2. How can I obtain further help with use of this site?
Please
contact the Help Desk for additional
assistance.
Return to top.
3. How can I
download an
individual schedule (or a few schedules) of a Call Report?
From the Welcome Page, two
options are available:
A. Under the section "View or
download data for individual institutions", the user must select
"Call" as the report type and then enter a search criteria to
specify the institution for which you want one or more schedules. Download the
entire Call Report using one of the three available options at the top of the
screen. Once downloaded, select and copy the schedules you want into a new
document or, alternatively, delete the schedules you do not want from your
downloaded document.
B. Under the section "Download
bulk data", you can download into a single tab-delimited file all of the
Balance Sheet, Income Statement, and Past Due items for all reporters for a
calendar year (four periods of data). Once data is downloaded, delete unwanted
columns.
Return to top.
4. Why are data values that are usually
expressed as percentages presented as decimal fractions?
Percentage values are collected in decimal fraction format and are
being displayed
that
way.
Return to top.
5. On the Search page, what is a Unique Identifier?
Each
banking regulatory agency assigns a special identifying number to a federally
insured institution. The identifiers are the Federal Reserve's ID RSSD, the FDIC's
certificate number, and the OCC's charter number. The American Bankers
Association also assigns a unique identifier, the ABA routing number. An
identifier type is selected from the drop-down list and then the corresponding
number is entered in the text box below. Using a unique identifier
enables you to retrieve data for an institution quickly and reduces the
possibility of the institution not being found because a name was entered
incorrectly.
Return to top.
6. Why do the facsimile reports not have convenient page
breaks and other display related features of the former Call site?
Previously,
facsimile reports were provided as HTML pages. HTML pages are viewed on the
screen without regard to the number of lines per page; this meant that page
breaks for printing had to be controlled manually so that only 88 lines of text
would print on a page. This worked fine as long as you didn't change the size
of the font while viewing it on the screen. If you changed the size of the font
using the browser's View menu and then printed the page, the page would still
break after the 88th line regardless of where that actually appeared.
The
new facsimiles are presented in Portable Document Format (PDF) where
the
page you view on the screen is very similar to the printed page. In a PDF
browser, you can enlarge the viewing area temporarily to improve readability
without affecting how the page is printed.
Return to top.
7. How can I obtain Call Report data for periods prior to
2001?
The banking agencies do not retain individual reports prior to March 2001. For inquiries prior to 2001, we direct inquirers to the FDIC's Institution Directory where balance sheet, income statement and some supplementary financial data are available. Historical data may also be available through the U.S. Department of Commerce National Technical Information Service.
Return to top.
8. Where are the Call Report Instructions and blank forms
located?
You
can access instructions and forms at http://www.fdic.gov/regulations/resources/call/index.html.
Both
are also available at http://www.ffiec.gov/forms031.htm
, http://www.ffiec.gov/forms041.htm
and http://www.ffiec.gov/forms051.htm.
Return to top.
9. How do I search for the Bank of the
Federated States of
Micronesia
?
You can search using either the ID RSSD (718275) or the
FDIC Cert (26539).
Return to top.
10. In
the bulk data download files, why are some of the data fields "blank"?
Two scenarios might cause a field
to be blank:
A. The fields may be blank because
the data item is not publicly available. Contact information, and several items
on the Call Reports are confidential, and therefore they are not available to
the public. In the Call Reports, Schedule RI-E, item 2.g, "FDIC deposit
insurance assessments", for report dates beginning June 30, 2009; Schedule
RC-F, item 6.f, "Prepaid deposit insurance assessments", for report dates
beginning December 31, 2009, Schedule RC-T, Fiduciary and Related Services, on
the components of fiduciary and related services income (but not "Total gross
fiduciary and related services income") and on fiduciary settlements,
surcharges, and losses (Memorandum, item 4), on an individual bank basis for
report dates prior to March 31, 2009; and Schedule RC-N, Past Due and Nonaccrual
Loans, Leases, and Other Assets, in column A, "Past due 30 through 89 days and
still accruing" and in all of Memorandum, item 1, "Restructured loans and
leases included in Schedule RC-N above", on an individual bank basis for report
dates prior to March 31, 2001, will not be publicly disclosed. See
instructions
and forms
for additional details.
B. A blank may also appear when an item
is not required to be reported by an institution. The form for banks with
foreign offices (FFIEC 031) has more detail than the report forms for banks with
domestic offices only (FFIEC 041 and FFIEC 051). For more information, refer to the General
Instructions section "Differences in Detail of Reports" in the
Reports of
Condition and Income Instruction Books
.
Return to top.
11.
How can I print the
full text of this FAQ page and other pages without the text being truncated on
the printed page?
Move
the cursor over any of the text on the page you wish to print, right click,
then choose "Print..." (not Print Preview).
Return to top.
12.
What is the FFIEC 051 Form?
The FFIEC 051 is a streamlined version of the existing Consolidated Reports of Condition and Income for a Bank with Domestic
Offices Only (FFIEC 041), which was created by (1) removing certain existing schedules and data items and replacing them with
a limited number of data items in a new supplemental schedule, (2) eliminating certain other existing data items,
and (3) reducing the reporting frequency of certain data items.
The FFIEC 051 is generally available to institutions with domestic offices only and assets of less than $1 billion.
Return to top.
Public Account FAQs:
- What's the difference between Public User account and PWS account?
- What happens if I forgot my Username?
- How do I reset my password?
- What is an identity provider (IDP)?
- My account is deactivated. How do I reactive it?
- Why can't I turn off multifactor authentication (MFA)?
- I have a new email. How do I update my account?
1. What's the difference between Public User account and PWS account?
PDD Public user accounts allow you to save a list of favorite banks and custom peer groups for use while viewing UBPR Reports on the CDR PDD website. You can also save UBPR line items to a custom MyUBPR page, for quick reference while viewing a UBPR.
The CDR PDD Public Web Services (PWS) accounts enable users to programmatically retrieve Call Report and UBPR data. For more information, see https://cdr.ffiec.gov/public/PWS/PWSPage.aspx.
Return to top.
2. What happens if I forgot my Username?
If you have forgotten your user name, contact the CDR Help Desk for assistance.
Return to top.
3. How do I reset my password?
CDR PDD Public and PWS accounts are accessed by entering your user name and then authenticating using your email and identity provider (IDP) credentials (password and multifactor challenge, if multifactor authentication (MFA) is enable).
If you have forgotten or need assistance resetting your password, contact your IDP.
Return to top.
4. What is an identity provider (IDP)?
An identity provider (IDP) manages and verifies user identities, allowing them to access various applications, services and resources. For example, your organization's IDP may act as a central authentication authority, allowing you to log in once and access various resources in your organization, such as your organization's intranet or applications.
An IDP may also provide authentication to third-party service providers (websites, applications, or other services). For instance, you might use your Google credentials when you log into YouTube and Spotify. In this case, Google is managing and authenticating your identity, allowing you to access YouTube and Spotify without creating separate usernames and passwords.
Return to top.
5. My account is deactivated. How do I reactive it?
Accounts will be deactivated if they are not used for an extended period. Call the CDR Help Desk for assistance reactivating your account. See Contact CDR Help Desk for Help Desk hours.
If your account remains inactive for too long, the Help Desk may not be able to reactivate it, and you will need to create a new account.
Return to top.
6. Why can't I turn off multifactor authentication (MFA)?
CDR PDD Public and PWS users may choose to log in with Password Only or Multifactor Authentication (MFA). However, if you have multiple CDR user accounts associated with your email, and any one of them use MFA, then all your accounts will be required to use MFA to log in.
Return to top.
7. I have a new email. How do I update my account?
Emails cannot be changed. You'll need to request a new account using your new email address.
Return to top.