Frequently Asked Questions (FAQs)


Select a question below to locate the question and response:

How do I get my password reset?
Is there any detailed guidance on resetting passwords?
What happens if I forgot my User Name?
How many times may I attempt my password before getting locked out?
Does the Help Desk analyst provide assistance on accounting and other financial related questions?
Does the Help Desk analyst provide assistance on submitting reports to the CDR.?
How much access to the CDR system does the Help Desk have?
Are financial institutions allowed to have more then one DSA?
How does a financial institution update a User Role to create an additional DSA?
How do I update my User Role or another user’s role in the CDR?
What are Reportability Rules and how are they updated?
What is the Central Data Repository (CDR)?
What is a Delegated Site Administrator?
Who is my DSA?
How do I get enroll?
What is the RSSD ID?
What is an acceptable password?
What is a secret question?
Is training available for the CDR?
What access is available?
How do I contact the Help Desk?

How do I get my password reset?
Click on the LOGIN link and proceed to the next screen.   Click on the Forgot Your Password? link and follow the instructions.

Use the following link to access the detailed procedures (highlight the entire link to select or copy and paste the link into a browser window):

https://cdr.ffiec.gov/CDR/public/CDRhelp/PassLockProfilePass_050825.htm#FP1

Is there any detailed guidance on resetting passwords?
Click on the Help link in the top right-hand corner of the CDR screen, then click on the FFIEC Analyst link and go to the Password Reset guidelines under the Security document on the right-hand side of the page.   You may also call the Help Desk at 1-888-CDR-3111 during normal business hours or submit a question by clicking the Contact Us link.

Use the following link to access the detailed procedures (highlight the entire link to select or copy and paste the link into a browser window):

https://cdr.ffiec.gov/CDR/public/CDRhelp/PassLockProfilePass_050825.htm#FP1

What happens if I forgot my User Name?
Contact your DSA or call the Help Desk at 1-888-CDR-3111 during normal business hours and a Help Desk analyst will assist you.

How many times may I attempt my password before getting locked out?
The CDR allows three attempts before the User is locked out of the CDR for security purposes.  The account will automatically unlock after 30 minutes.   If you need your account unlocked immediately, please contact the Help Desk at 1-888-CDR-3111.

Does the Help Desk analyst provide assistance on accounting and other financial related questions?
No, the Help Desk is not responsible for any accounting questions.  FFIEC analysts are responsible for resolving these matters.

Does the Help Desk analyst provide assistance on submitting reports to the CDR.?
No, the Help Desk is not responsible for any Call Report processing related questions.  FFIEC analysts and/or Software Vendors are responsible for resolving these matters.

How much access to the CDR system does the Help Desk have?
The Help Desk has limited access to the CDR. Please speak with your DSA if you are uncertain if your question is appropriate for the Help Desk.

Are financial institutions allowed to have more than one DSA?
Yes, all financial institutions submitting Call Reports should have at least two DSAs.

How does a financial institution update a User Role to create an additional DSA?
For instructions, click on the Help link in the upper right-hand corner of the CDR page, then click on the Financial Institutions link, and go to the Account Request Approval link under Enrollment on the right hand-side of the page. Follow the instructions.

Use the following link to access the detailed procedures (highlight the entire link to select or copy and paste the link into a browser window):

https://cdr.ffiec.gov/CDR/public/CDRhelp/FI_OtherProcedures_050901.htm#FI04

How do I update my User Role or another user’s role in the CDR?
If you are a DSA, follow the instructions from the preceding question. If not, contact your DSA for assistance.

What are Reportability Rules and how are they updated?
Reportability Rules are mathematical formulas that determine which concepts an FI must report or supply values for on the Call Report. For more information on viewing and updating reportability rules, go to the Reportability Rules guidelines in the Panel of Reporters document on the right-hand side of the FFIEC Analyst Help page.

Use the following link to access the detailed procedures (highlight the entire link to select or copy and paste the link into a browser window):

https://cdr.ffiec.gov/CDR/public/CDRhelp/Panel%20Of%20Reporters.htm#pop4 

What is the Central Data Repository (CDR)?
The CDR is the official repository for Call Report information submitted by respondents, the reporting requirements, and the sole source of data for Agency systems that rely upon such data.   FFIEC Call analysts use the CDR to view reported data, review edit failures and the required edit explanations, and accept or require resubmission of Call Report data.

What is a Delegated Site Administrator (DSA)?
The DSA is responsible for managing users at his or her site. Specifically, he or she will be responsible for approving, viewing, updating and deleting user account requests.

Who is my DSA?
Selecting a DSA is a business decision by each organization.   Usually the DSA is a manager or Call Report leader. Each organization should have more then one DSA. For further information refer to “What is a DSA?” above.

How do I get enrolled?
Click on the LOGIN link on the main page and proceed to the next screen.   Click on Request an Account and follow the instructions.  After completing the account information, your Delegated Site Administrator (DSA) will receive an email requesting your account approval.

What is the RSSD ID and where can I find it?
A unique identifying number assigned by the Federal Reserve for all financial institutions, main offices, as well as branches.  The CDR has a look-up facility for this identifier.

Use the following link to access the detailed procedures (highlight the entire link to select or copy and paste the link into a browser window):

https://cdr.ffiec.gov/CDR/SystemManagement/AccountEnrollment/lookupOrg.aspx

What is an acceptable password?

What is a secret question?
A secret question is a technique used by the CDR to help validate you as a user in case you forget your password.   By verifying the response to a pre-determined question, you will be able to reset your password without assistance from the Help Desk.

Is there any additional training available for the CDR?
Click on the Help link in the top right-hand corner of the CDR page and then click on the appropriate user link for many help functions such as FAQs, a glossary, procedures and many links that will provide direction on how to use the system at the CDR website.

How do I contact the Help Desk?
Use the following information to contact the Help Desk:

Phone:   1-888-CDR-3111

Fax:        1-301-495-7864

E-mail:   CDR.Help@FFIEC.com